If you need to update your shipping address, please email us immediately at info@soreyaglow.com with your name and order number. Changes cannot be guaranteed once your order has been packed or shipped.

Our processing time is 1–2 business days, Monday through Friday, excluding major holidays.

Shipping typically takes 5–7 business days after your order has been processed. A tracking number will be provided via email once your order has shipped.

Depending on the size and contents of your order, items may arrive in multiple packages. You’ll receive tracking info for each package.

For health and hygiene reasons, we only accept returns of unopened, unused, and sealed products within 14 days of delivery. Items must remain in their original packaging and in resellable condition.

Contact our customer support at info@soreyaglow.com with your order number and reason for return. We’ll guide you through the process.

Yes, if your return meets our policy requirements, you’ll receive a full refund to your original payment method.

Refunds are processed within 7 business days after the returned items have been received and inspected.

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.