Privacy policy

Updated on: 8 October 2025

Who We Are

SoreyaGlow ("we," "us," or "our") operates the website https://soreyaglow.com (the “Site”).
We are a company that provides high-quality fashion products and accessories.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information.

Information We Collect

Personal Identification Information

We collect personal identification information from users when they interact with our Site, such as when creating an account, placing an order, subscribing to our newsletter, or contacting customer service.
This information may include:

  • Contact Information: Full name, email address, mailing address, and phone number.

  • Payment Information: Credit card or other payment details needed to process orders. Payment data is securely processed by third-party processors and never stored on our servers.

  • Authentication Data: For quality control and verification purposes, we may collect information such as product photos or order details.

Non-Personal Identification Information

We may automatically collect non-personal identification information whenever users interact with our Site.
This may include:

  • Browser and Device Information: Type of browser, device, operating system, and Internet service provider.

  • Log Data: IP address, pages visited, visit duration, and other site usage statistics.

Cookies and Tracking Technologies

Our Site may use “cookies” to enhance user experience.
Cookies are small files stored on your device that remember preferences and help improve site functionality.
Users may configure their browsers to refuse cookies or alert them when cookies are used, but some site features may not function properly as a result.

How We Use Collected Information

We may use your personal information for the following purposes:

  • To Provide and Maintain Our Services: To process orders, manage accounts, and provide customer support.

  • To Personalize User Experience: To understand how users interact with our Site and improve our services.

  • To Improve Our Website: To enhance user experience and optimize our products.

  • To Process Payments: To complete transactions securely.

  • To Send Communications: To send order confirmations, updates, and — with your consent — promotional offers (you can unsubscribe anytime).

How We Protect Your Data

We use industry-standard security measures to protect your personal data from unauthorized access or disclosure.
Sensitive data is encrypted using SSL (Secure Socket Layer) technology and processed via secure channels.
We also comply with payment card industry standards to ensure maximum security.

Data Sharing and Disclosure

We do not sell, trade, or rent users’ personal data.
However, we may share information:

  • With Service Providers: Third-party partners assisting with operations like shipping, payment, and customer support.

  • For Legal Compliance: When required by law or to protect our rights.

  • During Business Transfers: If SoreyaGlow undergoes a merger, acquisition, or sale, your information may be transferred.

Data Retention

We keep your data only as long as necessary to fulfill the purposes stated in this policy.

  • Account Information: Retained as long as your account remains active.

  • Legal Requirements: Retained where needed to comply with applicable laws.

Your Rights and Choices

You have the right to:

  • Access & Update: View or modify your personal information via your account or by contacting us.

  • Request Deletion: Ask for your personal data to be deleted (except where legally required).

  • Data Portability: Request a copy of your data in a structured format.

  • Opt-Out of Marketing: Unsubscribe from marketing emails at any time.

International Users

We may transfer, store, or process your personal data outside your country of residence, including to trusted partners within or outside the European Economic Area (EEA).
When doing so, we rely on secure data transfer mechanisms such as the European Commission’s Standard Contractual Clauses or the UK’s equivalent safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.
The updated date at the top of this document indicates the latest revision.
Continued use of the Site after updates means you accept the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

📧 Email: info@soreyaglow.com
📞 Phone: +44 20 3807 2123
📨 Contact Form: https://luxenc.com/pages/contact
🏢 Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom